Microsoft Operations Framework
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Microsoft Operations Framework (MOF)
The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. With MOF guidance, you'll be able to assess your current IT service management maturity, prioritize your processes of greatest concern, and apply proven principles and best practices to optimize your management of the Windows Server platform.
The MOF is broken down into four quadrants:
The MOF Optimizing Quadrant
Very capable organizations may have solved their day-to-day operations headaches, and now strive to better align their IT services with their business processes. For them, optimization practices found in MOF help guide more effective service-level management, capacity planning, and other longer-range planning efforts. Practices outlined in the associated Change Initiation Review help organizations put recommendations into actionable tasks or projects, and facilitate coordination with development teams using the Microsoft Solutions Framework.
The MOF Changing Quadrant
MOF was developed in direct response to a universal business need: managing your IT services to the same high level of quality you expect from the rest of your business processes. Through MOF, you can improve your IT service management processes at all stages of their lifecycles. MOF integrates with the Microsoft Solutions Framework (MSF), IT Infrastructure Library (ITIL), COBIT, Six Sigma, and other leading frameworks and methodologies.
The MOF Supporting Quadrant
For most organizations, support is the nexus of operations—this is where IT interacts with the business, opportunities for improvement and change are identified, and deficiencies in meeting demand arise. The MOF Supporting Quadrant describes processes and practices required to fully support the efficient usage of an IT infrastructure. Team roles defined in this quadrant focus on solving customer issues and identifying, analyzing, and resolving broader IT problems.
The MOF Operating Quadrant
Improving operational efficiency can greatly enhance the value of IT to the business. Becoming more efficient frees IT resources to go beyond the most basic tasks of infrastructure maintenance. It frees resources to expand services and align with the business, and it makes the infrastructure more robust—able to meet demands for availability and security. Regular operations reviews promote continuous improvement in operations processes.
